Because We Care
At Ellen and Grace, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Effective from 14.11.21
Website refers to Ellen and Grace, accessible from https://www.ellenandgrace.com/
PERSONAL INFORMATION WE COLLECT
When you create an account on our website or conduct a transaction, as part of the process, we collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
HOW WE STORE, USE AND SHARE YOUR PERSONAL INFORMATION
Generally, when placing an online order with us, we will use your personal information to fulfil such orders placed with us (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to communicate with you; screen our orders for potential risk or fraud; and provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us
Our online store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We share your personal Information with third parties to help us use your personal information, as described above. For example, we use Wix.com to power our online store. You can read more about how Wix.com uses your personal information here: https://www.wix.com/about/privacy
Our website employs certain tracking tools such as cookies to gather or track personal information. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
Below is a list of cookies which our site employs:
If you wish to learn more about cookies please follow this link:
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
HOW WE WILL COMMUNICATE WITH YOU
We may contact you to notify you regarding your account, this includes sending a confirmation message once you have made a purchase and notifying you once your order has been dispatched. In addition we may also contact you to troubleshoot problems with your purchase, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce any agreement we may have with you. For these purposes we may contact you via email.
INFORMATION FROM ACCOUNTS YOU LINK TO US
When purchasing from us you are able to link your Facebook and Google account. We do this to enable you to easily use our website. We use this information to enable you to easily log into our website without having to create a specific account. If you wish to learn more about how Facebook and Google store and use your personal information please follow the links below:
If you would like to: access, correct, amend or delete any personal information we have about you, or if you don’t want us to process your data anymore, you are invited to contact us at email@example.com
When you place an order with us through our site we maintain the information that you have provided for our records unless you ask us to delete this information.
Use of our website is not intended for individuals under the age of 16 years. We do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 16 without verification of parental consent, we shall take steps to delete that information.
For more information about our privacy practices, or if you have any questions or wish to make a complaint, please contact us by email at firstname.lastname@example.org